Everything FICA asks of you, handled
Lucere covers the full client due diligence loop for estate agencies and other accountable institutions: request, collect, verify, track, and prove.
The client register
Every client is scored live: documents present, still fresh, checks clear, with the worst standings floating straight to the top. You spot trouble long before it becomes a finding.
Client register
Requests from templates
Buyer, seller, lessee, trust: each template already knows exactly which documents the law wants. One click sends a secure, personal link.
Templates
A flow people actually finish
No account, no password, no PDF forms. Your client photographs their documents on their phone, in minutes.
Meridian Estates asks for
The freshness engine
Every document type carries its own validity rule: bank statements 90 days, IDs until expiry, your own RMCP overrides if you need them. Status updates live, so one rule change reprices your whole register in an instant.
Verifications at the source
Home Affairs, global watchlists, CIPC: run through accredited providers, with every result recorded straight to the client file. A match gets flagged for a human to look at, never quietly averaged away.
Consent as a ledger
Each disclosure is an immutable record: who, what, when, under which request. Reuse across firms always needs fresh consent. This is your POPIA story.
GRANTED bank_statement → Meridian Estates · 09:41
GRANTED sa_id → Meridian Estates · 09:42
REVOKED bank_statement → Previous Agency · 09:44
Append-only. Nothing is ever edited.
A firm-wide audit trail an inspector can read
Requests, uploads, consents, checks: every event is written once and can never be edited, across every client and branch. Filter by person, branch, or action. The record builds itself as you work, not the night before the inspection.
Export in one click, not a weekend
A complete, human-readable pack per client: documents, results, consent history, the full timeline, or a filtered CSV of everything, firm-wide. When FIC asks, you export. You don't have to dig.
Reminders chase expiring documents for you, automatically.
Nothing slips past your team
A new client, a completed request, a flagged verification: everyone who needs to know finds out the moment it happens, not whenever they next happen to check.
New client added
N. Dlamini · Sale, 12 Protea Rd
Request completed
Karoo Trading (Pty) Ltd uploaded everything
Verification flagged
Sanctions match, needs review
One firm, run the same way everywhere
Give each branch or file type its own reference format, like CT00047 or RENT00018, generated automatically every time. Standardise your request wording per branch or role, and make it mandatory wherever it matters.
Cape Town branch
CT00047
Rental application template
Message and required documents, fixed
Every request tied to what it's actually for
Attach a request to a property purchase, sale, rental, or a standalone verification. The client's Request History reads like a real case file, not a loose pile of uploads, so anyone on your team can see what's outstanding and why, at a glance.
Request history
Property purchase · 12 Protea Rd
Property rental · Unit 4B
Verification only
Never onboard the same client twice
Add a client who's already on your register and Lucere stops you before it happens. Go straight to their existing file, or open a new matter for them instead. Another firm already knowing them never slows you down.
N. Dlamini is already on your register.
Trouble, flagged the moment it matters
A client with a pattern of applications that never finish gets marked for your firm automatically. A sanctions or PEP match goes further: every firm that has this same person as a client gets alerted the instant it happens, not just the one that ran the check, and the client stands out in red the moment anyone looks or searches.
A dashboard built for the field, not the office
Add a client, start a matter, and run a verification, all from a client's file, in one continuous flow on the phone your agent already has in hand. A four-tab bar replaces a sidebar built for a monitor, and installing it from the browser gets you a real app icon on the home screen. Billing, settings, and admin stay exactly where they belong: in the office, not in an agent's pocket.
Meridian Estates
Help that doesn't leave the screen you're on
Report a problem from any screen and it arrives already tagged with exactly where you were, so there's no screenshot to forward over email, no re-explaining which client. Role-gated how-to guides live in the same place, so “how do I run a verification” has an answer three taps away.
Report a problem
Your clients keep one vault. You get documents that are already verified.
Every request your firm sends builds a client's own Lucere Vault — a single place they upload to once, see exactly who has access, and revoke it themselves. What's still fresh from a past request is skipped entirely instead of asked for again.